WHAT IS ORDER PROCESSING?
Order processing is the workflow or process that takes place between a customer placing an order and the order gets delivered. Order processing includes all of the tasks that need to be carried out to deliver goods from the warehouse to the customer. Some of these tasks are picking and packing, along with the processes that fit within them, such as labeling, quality control, and even shipping. Every company apparently knows that order processing is an essential activity for the success of the business if they sell the products online. At the same time, it guarantees that the customer receives the products within the agreed period and without damages, but it also reduces logistics costs, increasing the company’s profit margins. Other than that, it is to ensure customer orders are properly prepared and delivered to the right place.
GDEX ORDER PROCESSING
GD Express Sdn. Bhd. is one of the courier services in the logistics holding company that has extensive network coverage in the whole of Malaysia. GDEX now has grown steadily spanning over 410 stations comprising 100 branches, 57 agents, 11 lodge-in centers, 242 reseller agencies, and 4384 staffs throughout Peninsular and East Malaysia. GDEX provides various solutions to meet customers’ needs such as next-day delivery service, same-day delivery service (SDD), diplomatic service, packing, and standard pick-up for the domestic express carrier.
Kemika Group decided to choose to explore more about GD Express Sdn. Bhd. at Jerantut Branch. Let’s see the order processing flow when the shipper places an order until the order gets delivered to the customer.
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STEP 1 : ORDER PLACED
The shipper enters the pickup address, delivery address, details, and the category of product/item to be shipped at MyGDex apps or website.
STEP 2 : ORDER RECEIVED
After the order is placed, GDEX receives a confirmation update on the date, time, and place for shipment pick up.
STEP 3 : PACKAGES PICKED
Once the GDEX has the order, a courier will pick up the packages by van or truck at the shipper warehouse or shipper’s premise and delivers the package to GDEX for consolidation.
Pick-up service is available for a RM5.00 pick up arrangement.
STEP 4 : PACKAGES PACKED
With the packages collected, they are then assembled and placed in standard packaging. This packaging should keep the products safe in transit and have branding to help promote the business.
STEP 5 : ORDER SHIPPED
The packages are ready to be sent to the customer.
The standard delivery period of
GDEX :
Within Peninsular Malaysia - 1 to 3
Working Days
Peninsular Malaysia to East
Malaysia (Major Cities) - 1 to 3 Working Days
Peninsular Malaysia to East
Malaysia (Other than Major Cities) - 1 to 5 Working Days
East Malaysia to Peninsular
Malaysia - 1 to 5 Working Days
Within East Malaysia - 1 to 3 Working
Days
STEP 6 : ORDER DELIVERED
Finally, the packages are delivered to the customer.
You can refer to the shipment status in Shipment History page, or from the tracking page in GDEX's official website, https://www.gdexpress.com/malaysia/e-tracking
ReplyDeleteWhy does it show "This area is not available for pick-up/delivery" during shipment creation?
ReplyDeleteThis is because the area selected is our Non-Serviceable Area. We will not be able to pick-up or deliver to these areas, therefore you are required to lodge in or inform your recipient to collect from our GDEX office as indicated.
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